Support
Email us with a question or a problem. We aim to reply within 5 business days.
For anything about a purchase or your licence, include the email address on your account.
If something is not working
Cairn can gather technical details about how it is running, which helps us see what went wrong. To add them to your email:
- In Cairn, open Settings and choose the About tab.
- Under Report a problem, choose Gather details.
- Read what it gathered, choose Copy, then paste it into your email.
The details describe the version of Cairn and how it is running. Your estate information is never included, your user name is removed from file paths, and they go nowhere unless you send them yourself.
What we can help with
Installing Cairn, activating it, and using it day to day. Support does not include legal, tax or financial advice.
Many questions are answered in Questions people ask. To report a security weakness, see Reporting a security problem.